Refund & Cancellation Policy

Once a puja seva has been booked and confirmed with the temple, we have committed resources and cannot offer a refund for completed sevas.

If your payment was charged but the seva was not performed due to an error on our side, you are entitled to a full refund. Please contact us within 7 days of the scheduled seva date.

If you contact us before the seva has been confirmed with the temple, we will review the request and issue a refund at our discretion.

All chadava and gau seva offerings are charged as a monthly recurring subscription via UPI Autopay or card mandate.

How to cancel your monthly seva

You can cancel your monthly subscription in three ways:

1. From My sevas: sign in at ghardevta.com/my-sevas with the phone number you booked with → choose the seva → Manage auto-pay → Stop auto-pay. No further payments are taken; the month you have already paid for is still offered.
2. Via your UPI app: Open your UPI app (Google Pay, PhonePe, BHIM etc.) → go to Manage Autopay / Recurring payments → find the Ghar Devta mandate → Cancel it. This stops all future charges immediately.
3. Contact us: WhatsApp, call or email us with your name and phone number used at booking. We will cancel the Razorpay subscription on our end within 24 hours.

Refunds for monthly charges

• The current month's charge is not refundable if the seva for that month has already been offered at the temple.
• If a charge goes through after you have already asked us to cancel (and we failed to do so in time), we will refund that charge in full.
• Future months are not charged after cancellation. No partial charges are made.

If a monthly charge fails, Razorpay will retry automatically over the next few days. Your seva continues during this period. If retries also fail, the subscription is paused (status: halted) and we will contact you to update your payment method.

If you are charged more than once for the same seva, please contact us immediately with the payment details. We will verify and issue a refund for the duplicate charge within 5–7 business days.

Approved refunds are credited back to your original payment method (UPI, card or netbanking) within 5–10 business days, depending on your bank or payment provider.

Contact us at [email protected] or WhatsApp +91 99999 99999 with:

• Your full name and registered phone number
• The seva you booked
• Your Razorpay payment ID (starts with "pay_")
• Reason for the refund request